Refund policy

Unused credits

You may request a refund of unused purchased credits within 14 days of payment. If no credits from that purchase have been used, the credit-pack price you actually paid is refundable. If part of the pack has been used, we refund the unused proportion at that purchase’s effective price after discounts. Applicable taxes are adjusted through the payment provider.

For example, a $15 pack contains 1,800 credits. With 1,400 unused credits, the refund of the pack price is $11.67. Refunded credits are removed. Free, promotional and compensation credits have no separate cash value. Mandatory consumer rights are not limited by this calculation.

Failed or delayed generation

Credits are reserved when generation starts and settled per image after successful delivery and an available download. Confirmed failures, including safety rejections without usable output, automatically release the affected credits. A partially successful request only consumes credits for delivered images. A credit return is different from a cash refund.

A browser timeout does not confirm failure. We check the original task instead of automatically generating again. If no downloadable result is provided within 24 hours, that task’s credit reservation is released. A late result does not create a new charge.

Billing errors and defective delivery

Contact us about duplicate or incorrect charges, missing purchased credits and failure to deliver. Verified billing errors and non-delivery are handled even outside the ordinary 14-day window. If the service permanently closes, we refund affected unused purchased credits.

Report corrupt, blank or materially defective output promptly, preferably within 14 days of delivery, with the task ID and evidence. After review, an appropriate remedy may include replacement, restored credits or a cash refund. We do not substitute credits for an owed cash refund without your agreement. A change in artistic preference alone does not automatically qualify a successfully delivered image for a refund.

After 14 days, we do not ordinarily offer change-of-mind refunds for unused credits. Billing errors, failure to deliver, permanent closure and mandatory consumer rights remain exceptions.

Requesting a refund

Use Your account to request manual review, or email support@imagefxpro.com with your order ID, checkout email, relevant task IDs and a description. Do not send passwords, sign-in codes, API keys or full card details.

We aim to respond within two business days and provide a decision within five business days after receiving the information required to review the request.

Approved cash refunds are processed through Waffo Pancake to the original payment method where supported. No additional customer refund-handling fee is deducted. Processing and bank settlement times vary; approval does not mean funds have arrived. Relevant unused credits may be reserved during review to prevent the same balance being spent and refunded.

Tell us about any existing bank dispute so reimbursement can be coordinated. Contacting us first is not a condition of exercising payment-provider dispute or legal rights. This policy does not exclude mandatory consumer protections.